Below is an overview of the most commonly asked questions about MAX'S shipping information. If you haven’t found an answer to your question, please call our award-winning Customer Service team on 1800 071 320. We’ll be able to take your call from Monday – Friday 9.00am-5.00pm AEST. Please note that our service team is unavailable on Victoria Public Holidays.
Delivery anywhere in Australia, for any size order under $99 is a flat rate of $9.95.
If your order totals over $99, then you have the option of Free Delivery (or a Free Gift)!
Most customers receive their bodybuilding supplements in 1-2 business days! As long as:
- You order before 3pm Monday - Friday (AEST) - excluding public holidays
- You use a payment method with instant clearance, like Paypal, Credit Card or AfterPay
- Your parcel is less than 5kg in cubic weight. (Some bulky goods may take longer)
- Your delivery address is not in a remote location
Please note parcels going to PO Boxes, Parcel Lockers, Locked Bags or Australian Defence Addresses (via Australia Post) and bulky parcels going to WA/NT may take longer than normal deliveries.
If your order weighs more than 5kg or is bulky: Heavy or bulky orders are sent by road. You can use your order tracking number to get an estimate of delivery times to your address via road freight.
If you have used an alternate payment method: Orders payed via Bank Transfers and other methods that do not clear instantly may delay the shipping of your order. To get your bodybuilding supplements as fast as possible, please use Credit Card, PayPal or AfterPay during checkout online. Also, by entering custom delivery instruction on checkout (e.g. please leave parcel at the door), you are taking all responsibility for loss or damage of your order. MAX'S will not be liable for any loss that may occur for custom delivery instructions.
You are responsible for ensuring that someone is present to accept delivery. We recommended that you provide your work address for delivery if you won't be home during business hours. Our couriers do not require a signature to leave a parcel. Please ensure you read our terms and conditions before ordering.
What Freight Protection covers:
Limits Of Freight Protection:
How to Lodge a Freight Protection Claim:
To lodge a claim using freigh protection, please call us on 1800 071 320 or email us and report the lost or damaged item(s) to our customers service team. We will then investigate the claim and be in touch with you as soon as we can with a resolution. Please ensure you are familiar with our Terms and Conditions.
Freight Protection is an optional charge on checkout valued at $2.95. If your order also includes a shipping fee, then this will be on top of our normal $9.95 shipping charge which would equal $12.90 in total.
Freight Protection is an optional addon and if you have selected this by mistake we are more than happy to refund the cost. Just contact our customer service department and request a refund of your freight protection cost.
No, at this point in time we are unable to ship outside of Australia.
If you haven’t found an answer to your question, please call our award-winning Customer Service team on 1800 071 320. We’ll be able to take your call from Monday – Friday 9.00am-5.00pm AEST. Please note that our service team is unavailable on Victoria Public Holidays.