Returns

Below is an overview of the most commonly asked questions about MAX'S shipping information. If you haven’t found an answer to your question, please call our award-winning Customer Service team on 1800 071 320. We’ll be able to take your call from Monday – Friday 9.00am-5.00pm AEST. Please note that our service team is unavailable on Victoria Public Holidays.

If you change your mind or simply aren't happy for any reason, you can simply return your unopened product to any store or our online warehouse for a full refund within 60 days of purchase. Don't forget to bring in your receipt or rewards card.
Don't like the taste or performance of your new product for any reason, then simply return your opened product with 5 scoops or less used to any store or our online warehouse and we will happily exchange or apply a store credit within 30 days of purchase. Don't forget to bring in your receipt or rewards card.
Sure! If you change your mind or simply aren't happy for any reason, you can simply return your unopened product for a full refund within 60 days of purchase. If that was purchased in store, you just need to head back to any of our stores and don't forget to bring in your receipt or rewards card. If you shopped in-store just return the item(s) to any of our stores, don't forget to bring in your receipt or rewards card. If you ordered online, please contact our Amazing Customer Service team on 1800 071 320. or email us and provide your name, the order number, and the reason for returning the product, and we will provide our return address details to send it back.
If you don't like the taste or performance of your new product for any reason, then simply return your opened product with 5 scoops or less used to any store or our online warehouse and we will happily exchange or apply a store credit within 30 days of purchase. Don't forget to bring in your receipt or rewards card.
To begin processing any type of return, please contact our Amazing Customer Service team on 1800 071 320. or email us and provide your name, the order number, and the reason for returning the product.
If you haven’t found an answer to your question, please call our award-winning Customer Service team on 1800 071 320. We’ll be able to take your call from Monday – Friday 9.00am-5.00pm AEST. Please note that our service team is unavailable on Victoria Public Holidays.